Official Document
WD138 takes the privacy of Malaysian members seriously. This document clearly explains how we collect, use, store, and protect your personal information when you use the WD138 platform. Please read it carefully before registering.
Your personal data is fully protected by WD138 using bank-grade encryption technology.
Our Privacy Commitment
Here is how WD138 protects the personal information of every Malaysian member, every day.
All personal data and financial transactions submitted to the WD138 platform are protected by 256-bit SSL encryption – the same security technology used by Malaysia's leading banks such as Maybank and CIMB. No data is ever transmitted without protection.
WD138 never sells, rents, or discloses members' personal information to any third party for marketing purposes. Your data is used solely to manage your account, process payments, and enhance your experience on the WD138 platform.
You have the full right to access, correct, transfer, or request the deletion of your personal data at WD138 at any time. Requests can be submitted through our customer support team, available 24 hours a day, 7 days a week.
WD138 member data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Internal access to member data is restricted to authorised personnel only.
WD138's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously monitor developments in local and international privacy legislation to ensure ongoing compliance and to safeguard our members' rights.
You may opt in or out of marketing communications from WD138 at any time through your account settings. We respect your preferences and will not send unwanted communications once you have opted out.
Introduction
When you register and use the WD138 platform, you are entrusting us with some of your personal information. We do not take that trust lightly. Since WD138 first launched in 2018, protecting member data has been one of our core, non-negotiable priorities. This Privacy Policy document was written not merely to satisfy legal requirements – it is our commitment to every Malaysian member about how we handle the information you share with us.
This Privacy Policy applies to all information collected through the WD138 website at wd138.best, including all gaming interactions, financial transactions, customer support communications, and other account activity. By using the WD138 platform, you agree to the practices described in this document. If you do not agree with any part of this Privacy Policy, please discontinue your use of the WD138 platform and contact us at support@wd138.best for assistance with closing your account.
WD138 collects various types of information from members to ensure the platform operates securely, fairly, and smoothly. The information we collect falls into two main categories:
Information you provide directly:
Information collected automatically:
Note: WD138 does not collect sensitive data such as plain-text passwords, full credit card numbers, or biometric information. All passwords are stored in hashed form and cannot be decoded.
WD138 uses the personal information collected for legitimate and limited purposes. Below is the complete list of purposes for which your data is used:
WD138 does not use your personal data for automated decision-making that could significantly affect your rights or interests without human review.
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Registration Information | Identity verification, account management | Duration of active account + 7 years |
| Transaction Records | Payment processing, AML compliance | 7 years from the date of transaction |
| Game History | Dispute resolution, platform analytics | 3 years from the date of play |
| Communication Logs | Customer support, complaints records | 2 years from the date of communication |
| Technical Data (IP, device) | Security, fraud prevention | Rolling 90 days |
WD138 does not sell, rent, or share members' personal information with third parties for their own marketing purposes. However, in the day-to-day operation of the platform, certain third parties may need to receive some data in order for services to function:
All third parties who receive WD138 member data are bound by data processing agreements that require them to handle such information in accordance with the security standards set by WD138 and applicable laws. WD138 does not permit any third party to use our members' data for their own purposes outside the scope of services provided to WD138.
WD138 takes security infrastructure seriously to ensure member data is consistently protected against unauthorised access, disclosure, alteration, or destruction. The key security measures we have implemented include:
While no security system is 100% foolproof, WD138 is committed to implementing the best possible measures to protect your data. In the event of any security breach that affects your data, we will notify you in a timely manner as required by law.
The WD138 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies used by WD138 are as follows:
You can manage your cookie settings through your web browser. However, disabling certain cookies – particularly session and security cookies – may affect the functionality of the WD138 platform. WD138 does not use third-party cookies for targeted advertising outside our platform.
As a WD138 member residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) Malaysia:
Request a copy of all personal data we hold about you.
Correct any personal information that is inaccurate or incomplete.
Request deletion of your data when it is no longer needed, subject to applicable legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured, machine-readable format for portability.
Request WD138 to restrict the processing of your data under certain circumstances while a dispute is being resolved.
To submit any request relating to your data rights, please contact us at support@wd138.best. WD138 will respond within 30 days of receiving your request.
The WD138 platform is intended for players aged Ages 18 and above only. WD138 does not knowingly collect or store any personal information from individuals under the age of 18. The WD138 registration process requires date of birth verification and identity confirmation to ensure that only adults are eligible to use the platform.
If you believe that someone under the age of 18 has registered a WD138 account using false information, please contact us immediately at support@wd138.best. WD138 will investigate the matter, close the account in question, and promptly delete all associated data.
Parents and guardians are advised to monitor their dependants' online activity and ensure that adults' personal information remains inaccessible to children. WD138 also provides parental control tools, such as account locking, through our customer support team.
WD138 reserves the right to update this Privacy Policy from time to time in response to operational requirements, changes in legislation, or improvements to data protection practices. Whenever the Privacy Policy is updated, the latest effective date will be published at the top of this page. For significant and material changes, WD138 will notify members via their registered email or through an in-platform notification before the changes take effect.
We encourage you to review this Privacy Policy periodically — especially before making any transactions or sharing additional personal information with WD138. Continued use of the WD138 platform following the publication of any changes will be considered acceptance of the updated terms.
For any enquiries, concerns, or requests relating to your privacy and data protection at WD138, please contact us via:
WD138's data protection team is committed to ensuring that every privacy-related enquiry is handled thoroughly and in a timely manner. The wellbeing and trust of Malaysian members remain WD138's unwavering priority.
1 January 2026
Support@wd138.best
24/7 Support in Bahasa Melayu
256-bit SSL
Bank-grade encryption
Malaysia PDPA 2010
Personal Data Protection Act
Frequently Asked Questions
The most frequently asked questions by Malaysian members regarding privacy and data protection at WD138.
Your privacy and your wellbeing matter equally to WD138. Just as we protect your data, we also provide self-control tools to support healthy gaming habits. Deposit limits, temporary breaks, and self-exclusion options are available to all members. The WD138 platform is for players aged 18 and above only.